I have worked with Susan Davie in the areas of Sales Training for Telemarketers, Sales training for Marketers and Leadership Development
(LSI Surveys & debriefs).

Susan has provided support in the areas of training needs analysis, development and facilitation of programs and one on one coaching. In all of these areas I have found Susan to be highly skilled in interpreting our business issues and needs and utilising her significant training and coaching experience to develop solutions that met our needs. Susan has also been effective in providing coaching and feedback to our sales leaders through the LSI Leadership process.

In particular, Susan's facilitation and coaching style is impressive. Susan is warm, approachable and very engaging. And in Sales Training programs, she creates an environment where the group is confident to apply new skills and approaches. Susan also demonstrates a great ability to think on her feet and identify key interests/issues in the group and emphasise or de-emphasise areas of content to ensure that individual needs were met. This is very refreshing as all too often training has a tendency to become formula driven, whilst with Susan, I am clear no 2 programs are exactly alike!

As a result of the work we have done with Susan, the team is more effective in building rapport and communicating with our customers to better understand their needs and thus match our offering to their requirements. Most importantly our Sales results have increased and this in particular has been due to improved telesales skills, better scripting and more focused marketing to support sales activity.

GM Retail Marketing
Energy Industry

I have worked with Susan Davie for approximately 4 years and have been very happy with her ability to understand the business requirements and translate them into training outcomes. Susan therefore puts in a great deal of effort in ensuring she has a clear picture and understanding of the day to day operation in order to be credible when it comes to training design and training delivery.

I have also been extremely pleased with Susan’s ability to build rapport not only with management, but also with staff at every level of the organisation. She has a relaxed training delivery style which immediately makes all attendees comfortable with the environment and therefore very receptive to learning. In my previous telecommunications sales environment Susan was able to contribute to great sales results by providing training that was tailored and credible and was well received by Team Leaders and their Reps to the point that they constantly openly discussed the skills learned and it all became part of their day to day mode of operation.

Now Susan has repeated her success by working with a completely new group of team leaders and managers with my new role, and still I am impressed with her credibility and knowledge of the subject matter.

I would not hesitate to recommend Susan to anyone looking for a training designer/facilitator who will contribute to successful business outcomes.

National Sales & Service Manager
Telecommunications and Energy

During 2004 and 2005 Susan worked closely with 20 of our sales and customer service staff, over a period of 12 months to enhance our sales skills and focus our efforts. She assisted us in developing a range of sales tools and models to support our work in the field and in our office environment. With Susan’s guidance we were able to develop a sales culture across the whole organisation, and bridge the divisions between our Customer Service and Sales Teams to become a truly sales focused organisation.

Susan was very quick to gain a deep insight into the marketplace and the challenges facing our organisation. In addition she assisted us to develop original relevant material and appropriate sales tools.

Susan is a fantastic motivator and was quickly able to break down barriers between Sales and Customer Service staff, thus creating a unified team spirit and a unique enthusiasm and energy across the whole office. I have never before nor since experienced this ‘pulling together’ of traditional adversaries, and it was a wonderful experience. During the time that Susan worked with us, the staff came to trust and respect her, as well as thoroughly enjoy their participation in workshops and sessions during the program.

Susan helped us to transform the culture of our office into a thoroughly sales driven one, and our results improved dramatically along with the motivation and energy within the office and the overriding team spirit. We derived enormous benefit from the training program under Susan’s highly skilled and sensitive guidance, and it had lasting effects.

Susan has broad and deep industry experience to draw from and her people skills are excellent. Every staff member who participated in Susan’s training program came away enthused and energised. She is sensitive to the needs and drivers of people within the group, and has a finely tuned ability to grasp the complexities of a given industry and to create a team from a group of disparate and diverse individuals. Most important, working with Susan was a lot of fun.

Our experience of the Sales Effectiveness Program greatly exceeded our expectations, and the benefits to our organisation were far in excess of other offices. This was entirely due to Susan’s leadership skills and guidance, and her ability to engage and work with us as a group and as individuals and to tailor material to the specific and unique environment. I consider the program we undertook with Susan to be one of the highlights of my career to date, both in terms of personal development, and professional results. Susan has become a friend and a mentor, and I would not hesitate to recommend her to other organisations.

Managing Director
Publishing Organisation