The Core Tools and Program Topics listed below are offered as a sampling of what can be offered individually or blended to create an optimum Learning Pathway to achieve your organisation’s outcomes.

Diagnostic, Feedback and Coaching Tools

Personal, Professional and Organisational Development

• Cultural Transformation Tools
  • Individual, Team and Corporate Culture Assessments
  • Leadership Values Assessments
  • Business Needs and Values Scorecards
• Genos Emotional Intelligence
  • Individual and 360° profiling to measure and increase competency in seven key EI dimensions
  • This powerful tool has been developed for the Australian population with Swinburne University and used world wide.
• Human Synergists LSI 1 & LSI 2
  • Individual and 360° profiles that reflect self awareness of individual behaviours as compared to how others experience behaviour in 12 key categories.
  • This feedback enables individuals to become more aware of their ability to create more constructive behaviours and reduce defensive behaviours - thus generate more successful organisational outcomes.
• Leadership Impact
  • Individual and 360° profiling that supports the process of self-development specifically for leaders
  • This tool expands the leader's awareness of their own leadership behaviour to understand more fully how their behaviour impacts on the effectiveness of the team and organisational results
• iWAM (inventory for Work Attitudes and Motivations)
  • Identifies 48 critical preference and thinking patterns that impact effectiveness in the workplace
  • Models of Excellence can be created for recruitment and coaching purposes by identifying the key patterns that determine success in a given role
• TetraMap
  • A behavioural and thinking styles indicator to enhance individual awareness, team effectiveness, leadership, planning, and customer interaction
  • Easy to understand, remember and apply - TetraMap uses Nature as a metaphor and emphasises strengths, inter-relatedness and synergies for individuals, teams and organisations
• Myers Briggs Type Indicator
  • Understanding Self and Others/Appreciating Differences
• Spiral Dynamice
  • Based on Dr Clare Graves' values work, Spiral Dynamics explores meaningful value levels for greater effectiveness at the individual level, in communication as well as at the organisational level
• Skills Audits and Sales Leadership Framework evaluation

Consultation and Coaching

Aligning Culture and Values

• Identifying, aligning and demonstrating organisational values
• Action plans and behaviours that generate desired company culture
• Understanding Value Chains and Values Hierarchies
• Clarifying Vision, Mission and Direction

Developing and Coaching the Coach

• Coaching workshops for leaders
• One-on-one coaching programs for leaders and staff as part of a structured Learning Pathway
• Accredited facilitator for Fierce Conversations™ workshops

Core Learning Pathway Topics

Understanding and Influencing Change

• Working with Values
• Emotional Intelligence in the Workplace
• Influencing with Positive Intent
• Leading People and Teams
• Aligning and Networking the ‘silos’
• Team Building and Appreciating Differences
• NLP in the Workplace
• Presentation Skills
• Consultative and Influential Communication Skills
• Managing Stress and Generating Positive Change
• Smile Workshop

Sales and Customer Service (group, face2face, or telephone)

• Being The Person Customers Want To Engage With
• Sales and Business Development Processes
• 5 Step Sales Process
• Selling Conversations - Facilitating the Buying Process
• Telephone Teams – Creating Great Customer Experiences
• Getting on Customers’ Wavelength
• Sales Thinking for Non-Sales Roles

Implementation Activities

• One-on-One or Group Coaching Sessions
• Coach the Coach
• Joint Customer Visits
• Follow-up Workshops
• Interim Assignments